Learn how to troubleshoot your AURA Strap 1 for Apple Watch
How do I check the battery level of my AURA Strap?
If your AURA Strap doesn't beep while pressing the button on the device, you may need to replace the battery. Check the article How to replace the battery?
AURA Strap 1 sound due to normal operation:
How to set up my AURA Strap 1 correctly?
See How to set up your AURA Strap 1
What does the error message of my AURA Strap 1 mean?
|Error Message||Issue||Troubleshooting Steps|
|No connection||AURA App didn't receive data from the Strap.||
First, try restarting the app on your iphone and iwatch.
|Incorrect data||AURA App received data from the Strap but the results invalid||
This error occurs most commonly when not all the conditions for correct measurement are met. See How to take a measurement.
It is crucial to:
An almost dead battery may give incorrect Strap readings. If the measurements take correctly but still receive the error "incorrect data", it may be worth changing the battery (CR2025).
|Enable mic access||Permission to use the microphone on your Apple Watch by AURA App wasn't given.||
This error occurs most commonly when there's no permission to use the mic on Apple Watch by AURA App. See How to provide permission to use the microphone on Apple Watch.
|The endless message "Put iPhone nearby and run AURA App"||The app on your iPhone or Apple Watch was started incorrectly.||
Please restart your iPhone and Apple Watch. See How to solve the endless message "Put iPhone nearby and run AURA app" on Apple Watch
The screen turns off when the loading bar near 70%, and I can't complete measurement. How to fix this?
You need to change Wake Screen time to 70 seconds. See How to fix this.
Why isn’t my weight syncing?
Hi Pph100860, you can sync your weight if you have such data at Apple HealthKit. Check this article for more info https://help.auradevices.io/hc/en-us/articles/360012610498
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