AURA Band delivery
Answered
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Official comment
Hello everyone, at first sorry that we've made you wait. We've improved our logistics processes and now it takes less than a week to deliver the order.
The process of delivery:- You're making the order
- We're starting shipping process
- You'll get a tracking number of your parcel by email.
- The parcel will be delivered in the next 5-15 days depends on the destination.
If you have any issues, feel free to contact us on social media or by email: support@auradevices.io
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Today (date 22/07/2020), according to the appointment, will deliver the package number to date 15/07/2020, but after the inspection, the package number has not been found at all On what date will it be delivered or will it be postponed indefinitely and without any compensation?
Very Sad for the service...
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I ordered the strap in June got an update on July 5th that my order was being prepared with a DHL tracking number. The tracking via trackmyshipment.co has said.
Package being prepared
Your order is being processed and will soon be ready for shipping.Since. No word from support. This seems like a crowd funding project without it’s actually together. This is horrible customer service. I don’t think it’s a scam I just think it’s a small group of people with what could be great tech in way over their head to run a physical product based company. Tracking was of DHL international with HK (maybe Hong Kong ) in tracking #.
I hope I eventually get it and it works better than their customer service
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I purchased the aura band July 23, 2018, and have still not received a tracking number, a response to any of my emails to support, or a product. I reported this to indiegogo support, and received an email from the creator saying he would personally ensure the delivery would be made, and it's been 5 months since then and I haven't received the product or a tracking number. What an experience!
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