Delayed support answer

Answered

Kira Helm

• August 27, 2020 01:01

I want a return. This band is way too bulky for me to wear all the time. It also feels cheaply made and it's hard to get on and off due to the nature of the straps being on both sides and I have tiny wrists! I inquired about a return a days ago and haven't received so much as an acknowledgment of receipt of my email.

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• Official comment

  

  AURA Devices support manager

  • August 31, 2020 08:57

  Hello, Kira Helm!

  Sorry for the lack of communication. Recently, we have been experiencing difficulties due to high request traffic.
  We usually try to respond within one business day. If you haven't received your answer, send another support request to support@auradevices.io, please.

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