Measurements issues

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6 comments

  • Official comment
    AURA Band Support manager

    Hi, Thomas Mele!
    Did you follow the instructions correctly? Noisy environments and the proximity of reflective surfaces (such as glass, bare walls, and mirrors) distort the sound transmission and interfere with the measurement result.
    Recently, we updated some manuals. It can be helpful:

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  • Jared Kirkpatrick

    just got the strap today and the measurements always comeback with no connection error.  Read and re-read all the instructions and it says the battery is prop dead?  within the first hour of receiving the battery is dead...ok switched the battery twice so 3 batterers and it still makes no beep sound when you touch the button and does not work at all.  Not the best experience for a new product and not much support you can actually talk to.  I have waited almost a month for this thing and will be going to Mexico for the winter in two weeks...how do i get this thing to work or do I just need to send it back?

     

     

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  • AURA Band Support manager

    Hi Jared Kirkpatrick, please check this article to solve the issue.

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  • Jared Kirkpatrick

    wow, so I just said above that I replace the battery twice and you send me to a link that says I should replace the battery?  This is a joke right, I mean with the current advice I would not trust you to complete a 25 piece Mickey Mouse puzzle set unassisted.

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  • AURA Band Support manager

    Hello Jared Kirkpatrick, this looks like the device is defective. Please contact us at support@auradevices.io for replacement.

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  • Jared Kirkpatrick

    You just continue to amaze me as i clearly stated above that I leave in two weeks for Mexico (so I can train for my A race the Cozumel Ironman) and it took > 4 weeks to receive the first one.  I don't mean to be mean but please tell me you are in recovery or just anything as every time you post you solidify the very obvious which does not represent your company well.  Please, I mean really please get some help, or at the very least a mentor that will check your work.

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