AURA Band Support manager

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Activity overview

Latest activity by AURA Band Support manager
  • AURA Band Support manager created an article,

    I'm pregnant, can I use the AURA Strap?

    No, we don't recommend using the AURA Strap for pregnant women. It's safe to use for both mother and baby, but the measurement results will be displayed incorrectly.  

  • AURA Band Support manager created an article,

    I have tattoos, can I use the AURA Strap?

    Yes! The quality of AURA Strap measurements does not directly depend on the presence of tattoos on the wrists. But it would be best if you were sure that the skin at the measurement site is moistur...

  • AURA Band Support manager created an article,

    It seems that my AURA Strap gives inaccurate measurement results. How to fix it?

    Perhaps the first measurement results may not seem quite accurate, but after 4-6 measurements within two weeks, the accuracy will increase to 92+%.If you think that your measurement results still a...

  • AURA Band Support manager created an article,

    Add AURA widgets on iPhone

    Go to Today View or the Home Screen page where you want to add the widget, then touch and hold the background until the apps begin to jiggle. Tap  at the top of the screen to open the widget gal...

  • AURA Band Support manager created an article,

    How to replace Loop for AURA Strap?

    Short video guide:If you need to replace Loop for AURA Strap you should: 1) Remove the backward cover with the included screwdriver (Philips PH0) сounterclockwise;   2) Remove the old strap parts ...

  • AURA Band Support manager created an article,

    How to setup AURA Watchface?

    Update your AURA Application to ver. 2.10.0 or newer. Go to AURA App Settings-> AURA Watchfaces. Choose your AURA Watchfaces    Tap to Add to My Faces Done!

  • AURA Band Support manager created an article,

    How to set up AURA Complications to your Watch Face?

    Update your AURA Application to ver. 2.9.0 or newer. Press the Digital Crown to navigate to the watch face on your Apple Watch Press firmly on the watch face to enter customization mode Select a w...

  • AURA Band Support manager commented,

    Official comment

    Hi TJ Hutchings,All ordered items will be shipped by February 5th. Contact us via support@auradevices.io and get more info about your order. 

  • AURA Band Support manager commented,

    Official comment

    Dear Melisa Glass, Please contact us via email: support@auradevices.io for future investigation. Thank you!

  • AURA Band Support manager commented,

    Official comment

    Hello, We updated all support requests a few days ago. If you still didn't receive any response please contact us one more time. You should receive an answer in one day. Thank you!Kind regards,Team...