AURA Devices support manager
- Total activity 170
- Last activity
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- Followed by 2 users
- Votes 25
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Comments
Votes on activity by AURA Devices support manager-
Official comment Hi TJ Hutchings,All ordered items will be shipped by February 5th. Contact us via support@auradevices.io and get more info about your order.
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Official comment Dear Melisa Glass, Please contact us via email: support@auradevices.io for future investigation. Thank you!
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Official comment Hi Kate, please contact the support at support@auradevices.io for further investigation.
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Dear Xerxes Herrington, Thank you for your message! We are familiar with this problem. With the next update, the error message will be fixed.
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I've made an article with illustrations on How to properly reset your AURA Band.
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Dear Michael Salomon and Enwongo Okon, please uninstall the AURA App, restart your iPhone and Apple Watch, install the app, and try again.
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Official comment Hi Marcus Wunderlich, we got temporary issues on the server-side. Now all the functions were restored and working normally.
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Hello Jared Kirkpatrick, this looks like the device is defective. Please contact us at support@auradevices.io for replacement.
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Hi Jared Kirkpatrick, please check this article to solve the issue.
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Hi Pph100860, you can sync your weight if you have such data at Apple HealthKit. Check this article for more info https://help.auradevices.io/hc/en-us/articles/360012610498